1. How soon will a quote be available?

A quote can be available in approximately a few days or less.

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2. If I switch from being supplied by the utility to Midwest Energy, how will I be billed?

You may receive one bill from the new supplier, or you may receive separate bills – one from the electric or gas supplier and one from the local utility company that delivers electricity or gas to you.

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3. How does the electric system work?

There are three steps to getting electricity: generation (production of electricity), transmission (sending high voltage power to distribution points), and distribution (delivering power to your business or home).

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4. What options exist for purchasing electricity?

• Remain with the current utility as a bundled customer (generation, transmission, and distribution).
• Elect to become a delivery services customer (As a delivery services customer you may purchase the generation portion of your electricity from an Alternative Retail Electricity Supplier (ARES).

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 5. What options exist for natural gas?

• Remain with the current utility as a bundled customer (natural gas commodity and distribution).
• Elect to become a transportation customer (As a transportation customer you may purchase the generation natural gas commodity portion of your natural gas bill from another natural gas supplier.)

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6. If I decide to buy natural gas or electricity from a supplier other than my utility, who is responsible for the maintenance of the gas pipe and electric lines in the street and on our property?

The natural gas and electricity utilities are responsible for the maintenance of the electricity lines and natural gas piping up to and including their meters. Nothing in the way of installation, maintenance, or service will change. Switching to a supplier will not affect the reliability of your electric or natural gas service. In the case of an emergency to any of the above, you will still need to contact your local utility.

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